At WonderVerse, we aim to provide a transparent and hassle-free booking experience. Please read this Refund & Cancellation Policy carefully to understand how cancellations, booking modifications and refunds are handled for travel services booked through our platform.
Cancellation requests must be submitted through your registered account or by contacting WonderVerse customer support. A booking will be considered cancelled only after you receive an official cancellation confirmation from WonderVerse or the respective travel service provider.
Cancellation charges depend on the airline, hotel, tour operator or other supplier's policies. Certain bookings may not be eligible for cancellation once confirmed.
Refund eligibility depends on the cancellation policy of the respective travel supplier, fare conditions, promotional offers and the timing of your cancellation request.
Some bookings, promotional fares and special offers may be non-refundable or may only qualify for partial refunds.
Once a cancellation has been approved by the supplier, WonderVerse will initiate the refund process as soon as reasonably possible.
Refunds are generally processed within 7–21 business days, depending on the payment gateway, bank and supplier processing timelines.
Approved refunds will normally be credited back to the original payment method used at the time of booking unless otherwise agreed between the customer and WonderVerse.
Processing times may vary depending on your bank, payment provider or card issuer.
Certain travel products, promotional fares, discounted packages, last-minute offers and supplier-specific bookings may be marked as non-refundable.
Customers are encouraged to carefully review the booking conditions before confirming any reservation.
Requests to modify travel dates, passenger information, accommodation, destinations or other booking details are subject to supplier approval and availability.
Additional charges may apply depending on the supplier's amendment policy.
If a traveller fails to utilize a booked service without prior cancellation, it will be treated as a No-Show.
Most airlines, hotels and travel suppliers do not provide refunds for No-Show bookings unless specifically stated in their policies.
Refunds relating to events beyond reasonable control—including natural disasters, severe weather, government restrictions, pandemics, strikes or airline operational disruptions—will be processed in accordance with the applicable supplier's policy.
WonderVerse cannot guarantee refunds where suppliers decline refund requests due to force majeure circumstances.
In certain cases, WonderVerse may charge reasonable administrative or service fees for processing cancellations, booking amendments or refund requests where permitted by applicable laws and supplier agreements.
Any applicable charges will be communicated before processing your request whenever possible.
If you have any questions regarding cancellations, refunds or booking modifications, our support team will be happy to assist you.
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