Introduction

WonderVerse Travels LLP ("WonderVerse", "we", "our" or "us") values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, process, store, share and protect information when you access our website, products and travel technology services.

By accessing or using our platform, you acknowledge that you have read and agreed to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue the use of our Services.

Information We Collect

To provide our travel technology platform and related services, WonderVerse may collect personal, business and technical information from users, partners and visitors.

The information collected helps us create accounts, manage bookings, communicate with users, improve our services and maintain a secure and reliable platform for travel businesses.

Personal Information

• Name and contact details
• Email address and phone number
• Business or company information
• GST or registration details (where applicable)
• Travel-related information required for bookings
• Customer support communications

Technical Information

• IP Address
• Browser and device information
• Operating system
• Website usage statistics
• Search activity and page visits
• Approximate location based on IP

Information From Third Parties

We may receive information from travel suppliers, payment processors, analytics providers and trusted business partners to improve our platform and provide requested travel services.

How We Use Your Information

WonderVerse Travels LLP uses your information to provide, operate, improve and secure our travel technology platform. The information we collect helps us deliver reliable services, enhance user experience and maintain trusted relationships with our customers and business partners.

To Provide Our Services

• Create and manage your account.
• Process travel bookings and reservations.
• Facilitate communication between travel agents, suppliers and corporate clients.
• Provide customer support and resolve service requests.
• Deliver requested travel products and related services.

Business Operations

• Manage relationships with travel partners and suppliers.
• Generate invoices and process payments.
• Monitor platform performance and usage trends.
• Improve our products, technology and business operations.
• Support inventory management and reporting.

Communication

• Send booking confirmations and travel updates.
• Notify you about important account or policy changes.
• Respond to customer inquiries and support requests.
• Share promotional offers and newsletters where permitted by law or with your consent.

Security & Legal Compliance

• Detect fraud and unauthorized activities.
• Protect our platform and users.
• Comply with legal obligations and regulatory requirements.
• Enforce our Terms & Conditions and other company policies.

Research & Innovation

We continuously analyze platform usage and customer feedback to develop innovative travel solutions, improve existing features and better understand the evolving needs of travel businesses and corporate customers.

How We Share Your Information

WonderVerse Travels LLP only shares your information when it is necessary to provide our Services, comply with legal obligations or improve your overall experience. We never sell your personal information to third parties.

Travel Service Providers

• Airlines and flight operators.
• Hotels and accommodation partners.
• Tour operators and activity providers.
• Transportation and transfer partners.
• Other travel suppliers required to fulfil your booking.

Business Partners

• Travel agencies using our platform.
• Corporate travel customers.
• Hotels and travel inventory partners.
• Technology integration partners where necessary.

Service Providers

• Payment gateway providers.
• Cloud hosting providers.
• Analytics and reporting services.
• Email and communication platforms.
• Customer support and technical service providers.

Legal Requirements

We may disclose information where required by law, court order, government authority or to protect our legal rights, prevent fraud or ensure the safety of our users and platform.

Data Security

Protecting your information is one of our highest priorities. WonderVerse implements appropriate administrative, technical and organizational safeguards to reduce the risk of unauthorized access, misuse or disclosure.

Security Measures Include

• Secure server infrastructure.
• Encrypted communication (SSL/TLS).
• Access controls and authentication.
• Regular software updates.
• Continuous monitoring for suspicious activities.
• Trusted third-party payment processing.

Although we implement strong security measures, no online platform or electronic transmission can be guaranteed to be completely secure. Users should also take appropriate precautions to protect their own account credentials.

Data Retention

WonderVerse Travels LLP retains your personal information only for as long as necessary to provide our Services, fulfill contractual obligations, comply with applicable laws and support legitimate business operations.

Typical Retention Periods

• Account Information: Retained for as long as your account remains active and for up to 3 years after account closure unless a longer retention period is required by law.
• Booking & Transaction Records: Retained for up to 8 years to comply with tax, accounting and legal obligations.
• Customer Support Communications: Retained for up to 3 years after the resolution of your request to improve customer service and resolve disputes.
• Marketing Preferences: Retained until you unsubscribe or withdraw your consent.
• Technical Logs & Analytics Data: Generally retained for up to 12 months for security monitoring, troubleshooting and service improvement.

Once the applicable retention period expires, or the information is no longer required for legal or legitimate business purposes, we will securely delete, anonymize or archive your personal information in accordance with applicable laws and industry best practices.

Your Privacy Rights

WonderVerse Travels LLP respects your rights regarding your personal information. Subject to applicable laws, including the Digital Personal Data Protection (DPDP) Act, 2023, you may request access, correction or deletion of your personal information held by us.

You May Have The Right To

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally applicable.
• Withdraw consent for specific processing activities.
• Raise complaints regarding the handling of your personal information.
• Nominate another individual to exercise your rights where permitted by law.

Requests can be submitted through our official contact channels. We will review and respond within the timelines required by applicable laws.

Cookies & Tracking Technologies

WonderVerse uses cookies and similar technologies to improve website functionality, understand user behavior and provide a better browsing experience.

Cookies Help Us To

• Remember your preferences and settings.
• Keep you signed in where applicable.
• Measure website performance and traffic.
• Improve platform functionality.
• Analyze visitor behavior and usage trends.
• Provide relevant communications and marketing.

Most web browsers allow you to manage or disable cookies through browser settings. However, disabling cookies may affect certain features and functionality of our website.

Children's Privacy

WonderVerse services are intended for business users and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove that information from our systems.

Parents or legal guardians who believe that their child has provided personal information to WonderVerse may contact us for assistance.

Changes to This Privacy Policy

WonderVerse Travels LLP may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.

Whenever significant updates are made, the revised Privacy Policy will be published on this page together with an updated "Last Updated" date.

We encourage users to review this Privacy Policy periodically. Your continued use of WonderVerse after any changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Information & Grievance Officer

If you have any questions, concerns or requests regarding this Privacy Policy or the way your personal information is processed, please contact us using the details below.

• Company : WonderVerse Travels LLP
• Grievance Officer : Head of Compliance / Data Protection Officer
• Email : wonderversellp@gmail.com
• Phone : +91 62905 69440
• Website : www.wonderversetravels.com
• Registered Office :
  Aurora Waterfront,
  GN-34/1, Sector V,
  Bidhannagar,
  Kolkata,
  West Bengal – 700091,
  India.

We are committed to addressing your concerns promptly and handling all privacy-related requests in accordance with applicable laws, including the Digital Personal Data Protection (DPDP) Act, 2023.